I was so excited to get these after reading the reviews, it is so hard to find great Ladder online and I don't have time to go shopping. I tried them on right away and thought the fit was amazing. I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time.